Apace Moto Gear – FAQ Page

Got Questions? We’ve Got Answers
Everything you need to know about ordering, customization, shipping, and our products

Section 1: Customization

Custom Names & Numbers

Q1: Can I customize my jersey with my name or number?
A: Yes! Simply include your preferred name and number in the Order Notes section at checkout. Customization is included at no additional cost.

Section 2: Orders & Returns

Orders, Returns, and Refunds

Q2: What is your return and refund policy?
A: All customized items and sale items are non-refundable. Standard products may be returned within 14 days of delivery if unused, unworn, and in original packaging. Customers are responsible for return shipping.

Q3: Can I change or cancel my order after placing it?
A: Orders can only be modified or canceled before they are processed and shipped. Once fulfillment starts, no changes can be made.

Section 3: Shipping & Delivery

Shipping & Delivery

Q4: Do you ship internationally?
A: Yes, we ship worldwide. Customers are responsible for all customs duties, tariffs, or import taxes. Non-payment of customs fees will not result in a refund or replacement.

Q5: How long will it take to receive my order?
A: Orders are typically processed within 2–5 business days. Shipping times vary by location and carrier. Tracking information is provided once shipped.

Section 4: Gear Care

Gear Care & Maintenance

Q6: How do I care for my motocross gear?
A: Wash jerseys inside-out in cold water and air dry. Avoid bleach or harsh chemicals to preserve fabric quality and colors.

Section 5: Wholesale & Dealers

Wholesale & Dealer Opportunities

Q7: Do you offer wholesale or dealer opportunities?
A: Yes! Visit our Become a Dealer page to apply for wholesale pricing and dealer access.

Section 6: Contact

Contact Us

Q8: How can I contact Apace Moto Gear?
A: Email us at info@apacegear.com for all inquiries regarding orders, products, or customizations.