Apace Moto Gear – FAQ Page

Got Questions? We’ve Got Answers
Everything you need to know about ordering, customization, shipping, and our products

Section 1: Customization

Custom Names & Numbers

Q1: Can I customize my jersey with my name or number?
A: Yes! Simply include your preferred name and number in the Order Notes section at checkout. Customization is included at no additional cost.

Section 2: Orders & Returns

Orders, Returns, and Refunds

Q2: What is your return and refund policy?
A: Standard and sale-priced products may be returned within 14 days of delivery if they are unused, unworn, clean and returned with their original tags and packaging. Customers are normally responsible for change-of-mind return shipping.

Personalized or customized products are not eligible for change-of-mind returns. However, defective, damaged, incorrect or improperly customized products remain covered.

Products specifically identified as Final Sale may be excluded only where applicable law permits. Please review our full Refund Policy for regional terms..

Q3: Can I change or cancel my order after placing it?
A: Contact us immediately after ordering. We can modify or cancel an order only before production, customization or fulfilment begins. If an eligible standard order has already shipped, applicable return or withdrawal rights remain available after delivery.

Q4: How do I initiate a return?

Email info@apacegear.com with your order number and the items you wish to return. EU customers may also use the electronic withdrawal function available on the website. Do not send products back before receiving the correct return instructions and return address.

Q5: Can I exchange an item for another size?

Eligible unused standard products may be exchanged subject to inventory availability. Personalized products cannot normally be exchanged for sizing reasons, so customers should review the size chart before requesting customization.

Section 3: Shipping & Delivery

Shipping & Delivery

Q4: Do you ship internationally?
A: Yes. Available destinations and shipping charges are displayed at checkout. Import VAT, customs duties or local handling charges may apply unless the checkout specifically states that they are included.

If an international shipment is refused because required import charges were not paid, any eligible refund will be considered after the parcel is returned to APACE and may be reduced by legally permitted shipping or return costs.

Q5: How long will it take to receive my order?
A: Orders are typically processed within 2–5 business days. Shipping times vary by location and carrier. Tracking information is provided once shipped.

Section 4: Gear Care

Gear Care & Maintenance

Q6: How do I care for my motocross gear?
A: Wash jerseys inside-out in cold water and air dry. Avoid bleach or harsh chemicals to preserve fabric quality and colors.

Section 5: Wholesale & Dealers

Wholesale & Dealer Opportunities

Q7: Do you offer wholesale or dealer opportunities?
A: Yes! Visit our Become a Dealer page to apply for wholesale pricing and dealer access.

Section 6: Contact

Contact Us

Q8: How can I contact Apace Moto Gear?
A: Email us at info@apacegear.com for all inquiries regarding orders, products, or customizations.