Refund policy

Refund & Return Policy

At Apace, we stand behind the quality of our motocross gear and want our riders to shop with confidence. To ensure fairness and clarity, please review our return and refund policy below:

General Policy

  • Returns are accepted within 14 days of delivery for unused, unworn items in their original packaging with all tags attached.

  • Customized items (including personalized jerseys, name/number prints, or special orders) cannot be returned or refunded under any circumstances.

  • Sale or clearance items are final sale and not eligible for return or refund.

  • Return shipping costs are the responsibility of the buyer. Original shipping fees are non-refundable.

Conditions for Accepted Returns

  • Items must be in new, unused condition — free from dirt, wear, or damage.

  • Proof of purchase (order confirmation or receipt) is required.

  • Any item returned that does not meet these conditions may be rejected and shipped back at the buyer’s expense.

Refunds

  • Once a return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed to the original payment method within 7–10 business days.

  • A restocking fee of up to 15% may apply on returns (excluding defective products).

Exchanges

  • Exchanges are subject to product availability. If unavailable, a refund (minus shipping and applicable restocking fees) will be issued instead.

Regional Terms

  • USA Customers: Policy is governed by U.S. e-commerce and consumer laws.

  • EU Customers: In line with EU consumer regulations, customers have the right to withdraw within 14 days of delivery. This right does not apply to customized or sale items. Buyers are responsible for return shipping.

Damaged or Defective Items

  • If you receive a defective or incorrect item, contact us within 7 days of delivery. We will provide a replacement or full refund at no extra cost.

How to Initiate a Return
Please email our support team at info@apacegear.com with your order number and reason for return. Further instructions will be provided.

At Apace, our priority is your satisfaction — but also fairness and transparency. By purchasing from our store, you agree to the above terms.

Ride Bold. Ride Apace.